Implementation Support Specialist
New
S
SmithRxHealth-Tech
Location: RemoteFull-TimeMiddle
SalaryZone A: $58,100 - $68,400 USD; Zone B: $53,300 - $62,700 USD; Zone C: $48,500 - $57,000 USD
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Job Details
- Required Skills
- Project ManagementSalesforceMicrosoft OfficeCustomer serviceGoogle WorkspaceData entry
Requirements
- Bachelor's degree or equivalent work experience preferred.
- Healthcare and/or pharmacy industry experience strongly preferred.
- Proven experience coordinating complex tasks across multiple projects and clients.
- Experience in a customer service role.
- Corporate work experience preferred.
- Proficiency in Microsoft Office required.
- Proficiency using Salesforce required.
- Proficiency in the Google platform/apps preferred.
- Strong communication skills for meetings, calls, and written correspondence.
- Ability to work effectively under pressure with tight deadlines.
- Strong team orientation and ability to multitask effectively.
Responsibilities
- Serve as the primary point of contact for external TPAs for new group implementations.
- Gather and document client requirements including account structures, eligibility files, and invoicing needs.
- Maintain detailed project plans and open items logs for monitoring.
- Coordinate daily tasks for Implementation Managers and Specialists to maintain productivity.
- Perform administrative data entry and build client profiles in the CRM.
- Act as a liaison between internal contracting, invoicing, and implementation teams.
- Provide go-live support and participate in post-implementation performance discussions.
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