Technical Consumer Support Specialist
New
K
Keeper SecurityCybersecurity Software
Remote, US, CST (8:30am - 5pm)Full-TimeMiddle
SalaryAbove market annual bonuses
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years
- Required Skills
- AndroidMicrosoft Office SuiteGoogle WorkspaceCustomer support
Requirements
- 1+ years of experience in a customer service or support role or equivalent training and certifications
- Hands-on proficiency in Microsoft Office Suite and GSuite
- Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems
- Strong typing skills (40+ wpm)
- Polite, organized, punctual and detail-oriented
- Empathetic and patient with a customer-first mindset
- Excellent communication skills, both verbal and written
- Proven experience succeeding in a high-volume work environment
- Ability to multitask and manage time effectively while working independently
- Self-motivated, curious learner and team player
Responsibilities
- Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
- Recognize, document, and alert management of trends in customer calls, chats or emails
- Proactively identify product improvements, identify and reproduce bugs, report and escalate to management
- Apply a positive and professional attitude and image for all customers and stakeholders
- Maintain quality in a fast-paced environment
- Uphold company policy and procedures
- Maintain confidential data and customer information
- Follow outlined procedures as they pertain to support team guidelines
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