Associate Operations Support Specialist II
New
M
Mainspring EnergyEnergy Hardware
Remote, PST/PDTFull-TimeMiddle
Salary$22 - $26 an hour
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Job Details
- Required Skills
- TroubleshootingCustomer support
Requirements
- Bachelor's degree in a related field preferred
- Previous experience in operations, dispatch, or customer support roles
- Basic technical aptitude, including experience with dashboards or similar systems
- Familiarity with troubleshooting hardware and software systems
- Ability to follow detailed instructions and processes
- Strong problem-solving skills with a focus on execution
- Attention to detail and the ability to work independently
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- Willingness to provide flexible shift coverage for team absences or vacations
Responsibilities
- Learn and understand novel electro-mechanical hardware systems and operations
- Monitor system alerts and notifications during assigned shifts
- Follow established troubleshooting protocols to address issues
- Execute problem-solving actions based on provided flowcharts
- Restart hardware systems or escalate issues to senior engineering staff as needed
- Maintain detailed logs of alerts and actions taken
- Ensure all issues are resolved within the allotted time or escalated appropriately
- Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed
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