Sr. Care Center Support Specialist
New
P
Privia HealthHealthcare
United States, 8am-6pm ESTFull-TimeSenior
Salary$21-23/hr
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceMicrosoft ExcelCustomer service
Requirements
- 2+ years of full-time experience in a call center customer service environment.
- High School Diploma (advanced certification preferred).
- Familiarity with healthcare billing and claim resolution (preferred).
- Experience with AthenaNet and Salesforce (preferred).
- Familiarity with software including Word, Excel, Web Browsers, and cloud-based web applications.
- Must provide accessibility to a private, quiet workspace with high-speed internet (minimum 5 MBPS download, 3 MBPS upload).
- Must be available to work any 8-hour shift between 8am-6pm EST.
Responsibilities
- Respond to high volume inquiries via email and phone.
- Assist with triaging case volumes.
- Provide resolution guidance and support to care center staff on complex claims/billing inquiries, including claim holds, overrides, take backs, corrected claim workflows, and coding assistance.
- Critically analyze situations, escalate issues to appropriate internal teams, and follow up to ensure timely customer resolution.
- Identify recurring issues and provide feedback to management.
- Serve as a subject matter expert for resources and communicate updates to the team.
- Provide support in team chat for fellow team members.
- Remain flexible to take on additional duties as assigned.
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