Chat Support Specialist
Inactive
G
GivebutterNonprofit software
Must be a citizen of the Philippines for this role., US Eastern TimeFull-TimeMiddle
This job is no longer active. We keep the page for reference, but the employer may not accept new applications.
Salary₱550 per hour
Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- Problem SolvingSlackNotionCustomer support
Requirements
- 5+ years of experience as a Live Chat Support Specialist in the tech industry
- 2+ years of remote experience
- Experience handling multiple incoming chat requests simultaneously
- High adaptability and positive attitude in a dynamic environment
- Experience using help desk software and remote tools (e.g., Intercom, Slack, Notion)
- Excellent written and verbal communication skills in English
- Must provide a stable internet connection
Responsibilities
- Respond to queries from users in a timely and accurate way via live chat and email
- Follow up with unresponsive users and leads to ensure their questions are resolved
- Proactively identify user needs and help customers implement specific features
- Analyze product malfunctions by testing scenarios and report them
- Gather user feedback, feature requests, and workarounds, and proactively suggest improvements
- Maintain high empathy and problem-solving skills while handling multiple concurrent conversations