Documents Voice and Chat Specialist

New

ClipboardHealthcare staffing

Remote (APAC), Mon-Fri 6am-3pm PT (shift availability); 24/7 operations with 5 days within a 7-day schedule including weekendsFull-TimeMiddle

Salary$12.6K - $13.8K; $12.6K – $13.8K

Apply NowOpens the employer's application page

Job Details

Experience in trust and safety, document verification, compliance operations, credentialing, or customer support.
Sharp attention to detail and strong analytical skills.
Ability to make fast, sound decisions with incomplete or ambiguous information.
Excellent written and verbal communication skills.
Experience working independently in remote environments.
Proficiency with Slack, Google Sheets, and ticketing/task management systems.
Wired internet connection with minimum 15Mbps download speed.
System requirements: Intel Core i5 (8th Gen+) or AMD Ryzen 5 (2000 series+) or Apple M1+.
Minimum 12GB RAM (16GB recommended).
Quiet and professional working environment with a noise-canceling headset.
Reliable internet connectivity and backup power/internet.

Engage with customers and workers via email, chat, and phone to resolve discrepancies and guide them through document submission.
Review documents for completeness, accuracy, integrity, and compliance with internal SOPs and regulatory standards.
Flag unclear or inauthentic documents and escalate issues according to defined procedures.
Follow validation checklists, tag documents correctly, and log outcomes in internal systems.
Maintain accurate internal notes, update tickets, and highlight trends or recurring issues to management.
Collaborate with Training, Quality Assurance, and SMEs to refine workflows and address systemic issues.

View Full Description & ApplyYou'll be redirected to the employer's site