Customer Success Manager
New
W
Wing AssistantSaaS
United States, US business hoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- RESTful APIsCustomer SuccessSaaSAccount ManagementTroubleshootingCRM
Requirements
- Proven experience in customer success, account management, or a similar role.
- Exceptional interpersonal and communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach to customer issues.
- Commercial acumen to identify expansion opportunities and drive revenue growth.
- Ability to work independently and manage multiple customer accounts effectively.
- Familiarity with customer relationship management (CRM) tools and support software.
- Understanding of technical concepts related to software configuration and troubleshooting.
- A self-starter with a strong sense of urgency and commitment to customer success.
Responsibilities
- Own the customer journey post-signing, including onboarding, configuration, and adoption.
- Identify and close expansion opportunities within existing customer accounts.
- Proactively manage customer issues, ensuring resolution on the same day they arise.
- Conduct regular follow-ups and updates with customers to keep them informed of progress and solutions.
- Utilize accelerated ramping timelines for customer go-lives, ensuring independent operations by Day 7.
- Collaborate with integration engineers for any custom API or integration needs while maintaining customer focus.
- Track open items and ensure timely follow-through to drive customer success.
- Provide hands-on support for configuration and troubleshooting tasks as needed.
View Full Description & ApplyYou'll be redirected to the employer's site
