Technical Program Manager
New
P
PointClickCareHealth Tech
Remote, USAContractMiddle
Salary45 - 60 USD per hour
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Job Details
- Required Skills
- Project ManagementETLJiraStakeholder managementGenerative AI
Requirements
- Experience in Technical Program Management, Project Management, Operations Management, or a related discipline.
- Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment.
- Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics.
- Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles.
- Experience using project and operational management platforms such as JIRA, Kimble, Smartsheet, Confluence, or similar tools.
- Experience working in production, SaaS, healthcare technology, or customer delivery environments.
- Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions.
- Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices.
- Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills.
- Self-motivated with exceptional organizational skills, attention to detail, and a continuous improvement mindset.
Responsibilities
- Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination.
- Manage project demand, resource forecasting, and capacity planning activities to balance project workload, delivery commitments, and organizational priorities.
- Coordinate Data Migration project go-live readiness and execution activities with Project Managers and technical delivery teams.
- Monitor project portfolios, identify risks, issues, and dependencies, and drive mitigation and escalation activities when required.
- Lead post-project reviews, root cause analysis activities, and continuous improvement initiatives to improve delivery outcomes and operational efficiency.
- Identify, evaluate, and support the implementation of AI-powered tools, AI agents, and intelligent automation solutions to improve project management and operational visibility.
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