Senior Technical Account Manager - SIEM/Security Analytics

New

AnomaliCybersecurity

The position is remote in the US.Full-TimeSenior

Salary not disclosed

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Job Details

Bachelor's degree in Computer Science, Engineering, or related field (or 3 additional years of relevant experience).
5+ years of experience in a technical customer success, solutions engineering, or sales engineering role.
Experience in cybersecurity technologies and architectures, including SIEM, SOAR, Firewalls, and EDR/XDR.
Significant experience working in enterprise accounts, SecOps, and Threat Intelligence.
Expertise with at least one SIEM product (e.g., Splunk, QRadar, Arcsight) including implementation and optimization.
Strong grasp of networking concepts, various Operating Systems, and log telemetry (network, identity).
Proven experience presenting to and building trust with senior security leadership (Director/VP/CISO level).
Experience using tools like Gainsight, Salesforce, and JIRA.
Exceptional communication, presentation, and interpersonal skills.
Ability to travel up to 25% of the time.

Own and drive the customer's adoption lifecycle from onboarding through full production maturity.
Plan and lead QBRs/EBRs with analyst, director, and CISO level stakeholders to connect technical usage to business outcomes.
Address customer technical requests and proactively identify and resolve operational issues.
Monitor account usage, create custom dashboards, and make best practice recommendations to prove ROI.
Engage with Onboarding, Technical Support, Product Management, and Sales teams to ensure a consistent customer experience.
Identify and surface renewal or expansion risks based on data and stakeholder relationships.
Serve as an internal champion and advocate for customer feature requests and feedback.

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