Senior Account Manager

New

JobgetherSaaS Higher Education

Based in the United States... the role can currently be hired in every U.S. state except the District of Columbia.Full-TimeSenior

SalaryU.S. base salary of $80,000–$90,000, plus commission.

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Job Details

4+ years of client-facing SaaS account management experience managing high-level enterprise portfolios.
Demonstrated history of meeting or exceeding net revenue retention and expansion targets.
Strong ability to quickly learn and demonstrate sophisticated software products through confident, live customer presentations.
Experience delivering product demonstrations to C-level executives and other senior decision-makers.
Deep familiarity with higher education organizations, including their structures, purchasing processes, decision-making environments, and procurement practices.
Advanced experience with contract negotiations, proposal development, and commercial account management.
Strong pipeline management skills using Salesforce or a comparable CRM platform.
Analytical mindset with the ability to evaluate account health, interpret performance data, and identify commercial opportunities.
Experience using AI and analytics tools to support account research, customer insights, and expansion strategies.
Strong consultative selling, communication, negotiation, and relationship-management skills.
Ability to operate strategically while maintaining strong attention to commercial and operational details.
Willingness to travel approximately 20% for key client meetings and industry events.

Own quarterly net revenue retention targets across assigned enterprise higher education accounts, developing strategic account plans and proactively managing retention risks.
Lead regular business reviews and monitor account health, engagement, adoption, and other key indicators to identify risks and opportunities early.
Drive renewal activities and mitigate churn by developing proactive strategies aligned with customer goals and business needs.
Identify and execute upsell and cross-sell opportunities across software, content, and services.
Manage the full expansion sales cycle, from opportunity identification and proposal development through negotiation, procurement, and closing.
Maintain a disciplined sales pipeline exceeding quota by at least 2x, ensuring accurate Salesforce data, strong sales velocity, and timely identification of pull-forward opportunities.
Maintain advanced knowledge of the platform and its academic use cases, remaining prepared to conduct live, value-focused product demonstrations for customers and prospects.
Partner with customer learning and enablement teams to drive adoption, monitor engagement, and recommend training that helps customers maximize product value.
Build strong relationships with executive sponsors and key decision-makers within strategic accounts.
Deliver accurate weekly and quarterly forecasts, maintain pipeline commitments, and engage executive stakeholders strategically around account performance.

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