Manager, Enterprise Account Management

New

JobgetherSaaS Technology

Based in the United StatesFull-TimeManager

Salary$100,850–$151,276 USD, plus 15% bonus potential.

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Job Details

Experience: 5+ years of Account Management or comparable client-facing experience, with 3+ years in people leadership
Required Skills: Data AnalysisSaaSAccount ManagementCRM

5+ years of Account Management or comparable client-facing experience.
3+ years of experience in people leadership, coaching, or mentorship.
Experience managing enterprise or high-value B2B client relationships.
Proven track record improving client retention, managing renewals, and navigating escalations.
Strong commercial judgment for balancing client needs with operational objectives.
Experience using client health, revenue, and operational data for performance management.
Demonstrated ability to develop strategic account plans.
Excellent communication and presentation skills for diverse stakeholder groups.
Technical aptitude with CRM systems, reporting tools, and SaaS platforms.
Collaborative leadership style with a focus on accountability and team culture.

Lead, coach, and develop a team of 7–10 Enterprise Account Managers responsible for large, strategic client relationships.
Establish clear performance expectations regarding retention, revenue growth, and service-level commitments.
Conduct regular coaching, performance reviews, and career planning sessions with team members.
Monitor client health, revenue, and engagement data to identify churn risks and growth opportunities.
Guide the development of proactive account strategies to improve long-term client value.
Act as a liaison between the account management team, senior leadership, and cross-functional partners like Product and Sales.
Ensure consistent execution of strategic client outreach, business reviews, and account documentation.

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