Senior Manager, Implementation and Onboarding
New
1
1PasswordCybersecurity / SaaS
Remote (United States | Canada)Full-TimeManager
SalaryUSA-based roles only: The annual base salary for this role is between $139,000 USD and $202,000 USD, and is commission-eligible. Canada-based roles only: The annual base salary for this role is between $131,000 CAD and $190,000 CAD and is commission-eligible.
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Job Details
- Experience
- 8+ years of experience in post-sale SaaS roles; 4+ years of people management experience
- Required Skills
- RESTful APIsSaaS
Requirements
- 8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services, or Solutions Engineering.
- 4+ years of people management experience, with progression to managing managers and/or multiple technical functions.
- Proven experience leading both individual contributor technical teams and specialized roles like TAMs.
- Track record of supporting customers in complex, security-focused technical environments.
- Experience implementing repeatable service delivery models.
- Familiarity with security, identity, or IT administration domains.
- Strong technical foundation in SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, and CLI tools.
- Demonstrated ability to build, scale, and lead multi-layered technical teams.
- Strong executive presence and ability to align stakeholders across functions.
- Excellent written and verbal communication skills.
Responsibilities
- Own team strategy, execution standards, capacity planning, and cross-functional alignment.
- Act as a player-coach to support complex implementations and guide the team through technical challenges.
- Partner with senior leaders in Customer Success, Sales, Support, and Product to provide cohesive technical guidance.
- Define and evolve engagement models, processes, and playbooks.
- Act as a senior escalation point for high-impact, high-risk, or complex customer situations.
- Lead hiring strategy, onboarding excellence, and long-term talent development.
- Provide leadership with visibility into customer health, adoption trends, and risks.
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