Senior Manager, Post-Sales Revenue Operations
New
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AssetWatchPredictive Maintenance
We have a distributed team that works remotely across locations in the United States and Ontario, Canada., Collaboration within core working hours is required.Full-TimeManager
Salary$165,805 — $185,771 USD
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Job Details
- Experience
- 8+ years of experience
- Required Skills
- SalesforceSaaS
Requirements
- 8+ years of experience in Revenue Operations, Post-Sales Operations, Customer Success Operations, Business Operations, or a closely related function within SaaS or another subscription-based business.
- Strong working knowledge of Salesforce and experience partnering with business systems or technology teams on process, data, and workflow improvements.
- Demonstrated experience translating business problems into requirements, process changes, reporting improvements, or automation opportunities.
- Experience leading business-side UAT, readiness validation, stakeholder alignment, and post-launch follow-through for system or process changes.
- Experience managing or influencing an operations team.
- Ability to operate effectively in a fast-moving, high-growth environment with ambiguity and distributed teams.
- Experience scaling post-sale operations across multiple products, service models, or customer lifecycle motions (preferred).
- Experience with Work Orders, field or service operations, billing readiness, or revenue recognition support (preferred).
- Experience using automation, AI, or business intelligence tools (preferred).
Responsibilities
- Lead the strategy, design, and continuous improvement of post-sale operational workflows from Implementation through renewals.
- Manage and improve post-sales operational workflows, including Implementation, orders, subscriptions, renewals, upsells, Work Orders, and billing readiness.
- Define and maintain business requirements for Salesforce and related systems supporting post-sale revenue operations.
- Establish controls to improve data integrity, handoff accuracy, workflow visibility, and downstream reliability.
- Lead business-side UAT and readiness validation, including test scenarios and post-launch validation.
- Design automations and intake processes to increase consistency and reduce manual intervention.
- Oversee governance of post-sale operations documentation and SOPs.
- Manage priorities and cross-functional project leadership across systems and process initiatives.
- Lead, develop, and hold the Post-Sales Revenue Operations team accountable for operational execution and business outcomes.
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