Enterprise Customer Success Manager
New
S
SamsaraInternet of Things
Remote - GermanyFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in German required
- Experience
- 4+ years
- Required Skills
- Project ManagementCustomer SuccessAccount ManagementRelationship management
Requirements
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Strong priority management and high emotional intelligence.
- Proven track record of building trust and communicating effectively with executives and internal leadership.
- Solutions-oriented with strong problem-solving skills.
- Bachelor’s degree from a 4-year institution.
- Fluency in German required.
- Ability to travel to customer sites in Germany, The Netherlands, and the United Kingdom up to 20% of the time.
Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations with the Samsara IoT platform.
- Compose joint success plans with customers outlining objectives, metrics, and timelines.
- Orchestrate executive business reviews with decision-makers and executive leadership.
- Conduct workshops to understand customer operations and recommend workflow improvements.
- Serve as a mentor to the wider Customer Success and Support teams.
- Champion and role model Samsara’s cultural principles.
View Full Description & ApplyYou'll be redirected to the employer's site
