Customer Success Manager
New
T
The Fedcap GroupNonprofit Technology
United StatesFull-TimeMiddle
Salary$68,000 - $70,00 Per Year (Eligible for earning commissions upon successful contract renewals and adoption)
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Job Details
- Experience
- At least 2-3 years of experience
- Required Skills
- Microsoft OfficeSaaSAccount ManagementData analytics
Requirements
- Bachelor's degree required.
- At least 2-3 years of experience developing and facilitating training or presentations to groups.
- Previous experience at a SaaS company.
- Proven experience in account management, including performance metric analysis.
- Proficiency in utilizing technology for training delivery (teleconferencing, videos, LMS, etc.).
- Experience creating and managing partner marketing plans and engagement initiatives.
- Ability to learn and teach new technologies and software to users of varying skill levels.
- Proficiency with Microsoft Office applications.
- Passion for working in a mission-driven organization.
- Experience designing and facilitating consulting experiences for clients.
Responsibilities
- Lead launch courses to onboard new partners to the Single Stop technology.
- Deliver training on best practices and provide ongoing support to ensure partners understand and effectively utilize the platform.
- Serve as the primary consultant to partners, helping them implement and optimize their use of Single Stop.
- Monitor partner performance using data analytics to track outcomes and recommend improvements.
- Work proactively to retain customers, resolve concerns, and renew contracts.
- Collaborate with the Business Development team to ensure a seamless transition for new partners.
- Partner with the Director of Customer Success to develop training content and optimize consulting services.
- Develop and execute marketing plans with partners to drive program awareness and impact.
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