Manager, Digital Customer Success
New
L
LaunchDarklyDevOps software
Remote - USFull-TimeManager
SalaryZone 1: $121,800 - $167,530; Zone 2: $109,700 - $150,810; Zone 3: $103,600 - $142,450
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 4 years in a customer-facing role, with at least 2 years in a leadership or team lead position
- Required Skills
- Project ManagementData AnalysisDevOpsCustomer SuccessAccount Management
Requirements
- Minimum of 4 years in a customer-facing role.
- At least 2 years in a leadership or team lead position within customer success, account management, or a similar field.
- Experience owning the renewal process and accountability for a retention quota.
- Strong discovery, qualification, and sales skills; training in Command of the Message, MEDDIC, or similar methodologies preferred.
- Demonstrated ability to use data to make decisions about talent, team effectiveness, and customer programs.
- Background in building scalable programs to impact broad cohorts of customers.
- AI fluency to scale the impact of processes and tools.
- Experience working with technical products, preferably within the DevOps space.
- Strong project management skills and ability to hold cross-functional stakeholders accountable.
Responsibilities
- Recruit, lead, and develop a high-performing team of Customer Success Managers.
- Partner with GTM teams to build and operationalize Customer Success programs and playbooks for the Digital customer segment.
- Enable the team to act on leading indicators like onboarding progress, product adoption, risk signals, and expansion potential.
- Organize the team around key performance metrics including Net Dollar Retention (NDR) and expansion, running regular pipeline reviews.
- Serve as the senior advocate for strategic and high-impact customers, overseeing critical engagements and escalations.
View Full Description & ApplyYou'll be redirected to the employer's site
