Technical Support / Integrations Manager
New
J
JobgetherHotel Technology SaaS
Based in Australia, Australian time zoneContractMiddle
Salary not disclosed
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Job Details
- Languages
- C2-level proficiency in English
- Required Skills
- RESTful APIsJSONHubSpotPostmanTechnical support
Requirements
- Previous professional experience in integrations, technical support, technical account management, or a similar role.
- Familiarity with hotel operations and key hospitality performance indicators.
- Experience working with hotel technology solutions such as Property Management Systems (PMS) or Channel Managers.
- Basic understanding of APIs, particularly REST APIs, and data formats including JSON and OTA XML.
- Ability to read and interpret JSON/XML logs and communicate technical information effectively to partners and customers.
- Familiarity with ticketing or CRM systems such as HubSpot.
- C2-level proficiency in English.
- Ability to work within the Australian time zone to support effective collaboration with the wider team.
- Strong customer-focused mindset and commitment to delivering high-quality support experiences.
- Exceptional attention to detail and ability to work independently with minimal supervision.
Responsibilities
- Act as the primary connection between technical teams and end customers, coordinating the resolution of integration, API, and technical support issues.
- Manage relationships with technical partners, including Property Management Systems and Channel Managers, throughout onboarding, pilot, and launch phases.
- Coordinate technical troubleshooting and ensure issues are progressed efficiently through the appropriate internal and external teams.
- Provide professional, customer-focused technical support while maintaining a strong sense of urgency around time-sensitive issues.
- Develop and maintain clear technical documentation covering integrations, common issues, troubleshooting steps, and solutions.
- Create documentation that enables customers and internal teams to resolve first-level support queries independently.
- Maintain high integration quality standards and help ensure reliable connectivity across technology partners.
- Work with ticketing and support systems to track issues, priorities, progress, and resolutions.
- Investigate technical information including API responses, JSON and XML data, and log files to identify and communicate the root causes of issues.
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