Technical Support / Integrations Manager
New
R
RoomPriceGenieHotel Technology
Remote Australia, Australian Time ZoneContractMiddle
Salary not disclosed
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Job Details
- Languages
- C2 Level Proficiency in English
- Required Skills
- RESTful APIsJSONHubSpotTechnical support
Requirements
- Previous experience in integrations or a technical support role, ideally within the Hotel Tech Industry.
- Familiarity and a solid understanding of hotel operations and KPIs.
- Experience with hotel technology solutions such as Property Management Systems or Channel Managers.
- Familiarity with ticketing systems such as Hubspot.
- Basic understanding of APIs (e.g., REST API) and data formats like JSON and (OTA)XML.
- Ability to read and interpret log files (JSON, XML) and communicate technical details effectively with partners.
- C2 Level Proficiency in English.
- Based in the Australian Time Zone for optimal collaboration.
Responsibilities
- Act as the connection between the RoomPriceGenie tech team and end customers, coordinating the resolution of technical integration challenges and API-related issues.
- Provide professional support in managing relationships with technical partners (Property Management Systems and Channel Managers), guiding them through onboarding, pilot, and launch phases.
- Develop and maintain comprehensive documentation for integrations, enabling team members and clients to resolve first-level support queries independently.
- Uphold integration quality standards to ensure the best connectivity and cooperation with partners.
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