Senior Group Manager, Customer Experience and Insights
New
J
JobgetherMarketing Research
Based in the United StatesFull-TimeManager
Salary$115,440–$186,160 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years of professional experience in consumer insights, marketing research, brand or product management, management consulting, business analysis, or a related field.
- Required Skills
- Project ManagementData AnalysisStakeholder managementMarket Research
Requirements
- Undergraduate degree, relevant professional certification, designation, or equivalent experience required.
- Master’s degree in marketing research or a related discipline is an advantage.
- 10+ years of professional experience in consumer insights, marketing research, brand or product management, management consulting, business analysis, or a related field.
- Strong understanding of qualitative and quantitative research approaches and customer or consumer insights methodologies.
- Strong people leadership experience, including hiring, coaching, performance management, talent development, and team capability building.
- Excellent executive communication and presentation skills, with confidence engaging stakeholders and partners at all levels.
- Strong project management skills, including the ability to manage multiple initiatives, priorities, budgets, and deadlines simultaneously.
- Demonstrated ability to lead and influence cross-functional initiatives involving multiple stakeholders.
- Experience developing strategic plans and clear roadmaps for initiatives with limited definition or established processes.
- Financial services experience is an asset.
Responsibilities
- Lead a large and complex customer experience, marketing research, and consumer insights function with responsibility for strategy, execution, and business impact.
- Hire, develop, coach, and retain high-performing marketing insights professionals with strong subject-matter expertise.
- Provide thought leadership and strategic guidance to senior executives, business leaders, marketers, and other internal stakeholders.
- Own the end-to-end insights process, from defining business objectives and research questions through research design, execution, analysis, and executive presentation.
- Translate complex research findings, data, and market information into compelling narratives and actionable strategic recommendations.
- Partner with internal marketing, business, analytics, and other functional teams to address strategic business questions and opportunities.
- Oversee project planning, timelines, budgets, stakeholder communications, and alignment at key decision points.
View Full Description & ApplyYou'll be redirected to the employer's site
