Customer Success Specialist
New
T
Think Academy USEducation Technology
Remote, 5am-1pm or 12pm-8pm PSTContractMiddle
Salary$20-25/hour + performance-based commission, targeted $50K-$74K/year
Apply NowOpens the employer's application page
Job Details
- Languages
- Mandarin, English
- Required Skills
- Problem SolvingCustomer serviceCustomer Success
Requirements
- Fluency in Mandarin (speaking and writing).
- Proficiency in English communication.
- Previous experience in customer service, customer success, or education support.
- Fast learner capable of understanding complex processes and policies.
- Strong problem-solving skills with ability to stay calm under pressure.
- Excellent communication skills.
- Highly organized and detail-oriented.
- Tech-savvy with comfort using multiple communication tools and internal systems.
- Availability to work 40 hours per week.
- Availability on at least one weekend day preferred.
Responsibilities
- Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues.
- Serve as a trusted point of contact for families.
- Monitor student progress and parent needs to ensure a positive learning experience.
- Assist with course scheduling, class changes, and leave requests.
- Handle parent feedback and concerns professionally.
- Collaborate with internal teams to investigate and resolve issues.
- Document customer feedback and service interactions.
- Partner with teaching and operations teams to improve service processes.
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