- Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues.
- Serve as a trusted point of contact for families.
- Monitor student progress and parent needs to ensure a positive learning experience.
- Assist with course scheduling, class changes, and leave requests.
- Handle parent feedback and concerns professionally.
- Collaborate with internal teams to investigate and resolve issues.
- Document customer feedback and service interactions.
- Partner with teaching and operations teams to improve service processes.
Problem SolvingCustomer serviceCustomer Success