Customer Success Advocate
New
1
1-800 ContactsVision Care
Train and work remotely from approved states (Utah, Texas and North Carolina), MSTFull-TimeMiddle
Salary$15/hour + bonus potential up to $6/hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years
- Required Skills
- Problem SolvingCustomer serviceTime ManagementData entry
Requirements
- 2-3 years of customer service experience.
- Reliable internet connection with at least 20 Mbps download and 10 Mbps upload speeds.
- Computer literacy skills with a minimum typing speed of 40 wpm.
- Private, dedicated, and distraction-free workspace.
- Permanent residency in North Carolina, Texas, or Utah.
- Ability to work afternoon/evening shifts, including one required weekend shift per week.
- 100% attendance during the 3-week training period (M-F, 10 AM–5 PM MST).
- Goal-getter mentality with a focus on metrics.
- Fun, friendly, and positive attitude.
Responsibilities
- Answer inbound sales and service calls without cold calling.
- Offer thoughtful advice to help customers maximize value from their purchases.
- Engage proactively with management and team through virtual meetings and chats.
- Deliver exceptional service while maintaining high performance metrics like revenue per call, quality, and availability.
- Identify and resolve customer issues independently.
- Uphold company values in every customer interaction.
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