Account Director
G
GatekeeperSaaS
Remote (UK)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Data AnalysisStakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- 8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS.
- Demonstrated focus on retention, expansion, and account growth.
- Deep understanding of customer needs with the ability to develop strategies that drive satisfaction.
- Proactive ability to use AI tools to uncover insights and automate workflows.
- Proven track record of building strong, trusted relationships with senior stakeholders in enterprise organisations.
- Strong commercial acumen to identify revenue growth opportunities and achieve upsell/cross-sell targets.
- Proficiency in using data and insights to make informed decisions for account growth and retention.
- Strategic thinking capability to create and execute account plans aligning customer goals with solutions.
- Ability to thrive in a fast-paced environment with a high degree of ownership and autonomy.
Responsibilities
- Identify opportunities for upselling and cross-selling additional solutions to drive net revenue retention.
- Build long-lasting relationships with key stakeholders to ensure customer satisfaction and loyalty.
- Partner with internal teams to facilitate smooth onboarding and continued product adoption.
- Develop and execute customised account plans that align with customer goals and company growth objectives.
- Act as a trusted advisor to proactively address potential issues and provide effective solutions.
- Develop subject matter expertise in Vendor & Contract Lifecycle Management (VCLM) to guide customers.
- Monitor account health and usage data to forecast renewal and expansion revenue.
- Serve as the voice of the customer by relaying product feedback to internal development teams.
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