People Operations & Performance Associate
V
ValatamHR / Operations
Ecuador. Caracas, Capital District, Venezuela, Bolivarian Republic of. El Salvador. Guatemala. Colombia. NicaraguaFull-TimeMiddle
SalaryHourly rate equivalent to approximately USD $950-$1,100 per month, based on experience.
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Job Details
- Languages
- Fluent in English (C1/C2) and Spanish
- Experience
- 2–3 years
- Required Skills
- Microsoft OfficeGoogle WorkspaceAsanaNotionAccount Management
Requirements
- Fluent in English (C1/C2) and Spanish.
- 2–3 years of experience in people management, account management, HR workforce, or productivity coordination.
- Experience tracking KPIs, productivity, attendance, deliverables, or service quality.
- Proficient in Google Workspace and Microsoft Office.
- Excellent interpersonal and coaching skills, with the ability to give constructive feedback.
- Excellent communication and attention to detail.
- Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection.
- Bachelor's or Associate's degree preferred.
- Experience with Asana, Notion, or Trello is a plus.
- Experience with time-tracking tools is a plus.
Responsibilities
- Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports.
- Identify performance risks, analyze root causes, and implement timely improvement plans.
- Conduct regular check-ins, coaching sessions, and implement improvement plans when necessary.
- Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement.
- Validate undertime and overtime data for accurate, timely submission to Finance.
- Partner with Account Management to align VA performance with client expectations and address concerns.
- Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends.
- Support VA engagement, recognition, development, and retention initiatives.
- Contribute to broader HR programs, new-hire training, and administrative projects.
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