Strategic Customer Success Manager
New
S
SamsaraIoT, SaaS
Remote - CanadaFull-TimeSenior
Salary$120,755.25 — $156,271.50 CAD
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Job Details
- Experience
- 6+ years
- Required Skills
- Data AnalysisIoTStakeholder managementCustomer SuccessAccount Management
Requirements
- 6+ years of work experience with recent experience in senior Customer Success, account management, or strategic consulting
- Experience supporting Enterprise SaaS and/or Fortune 500 companies
- Strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and driving change with various stakeholders
- Passion for initiative and working in a fast-paced environment
- Diplomacy, tact, and poise under pressure
- Bachelor’s degree from a 4-year institution
Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of operations using the IoT platform
- Compose joint success plans with customers outlining objectives, metrics, and timelines
- Orchestrate executive business reviews with decision-makers and executive leadership
- Conduct workshops to understand operations and recommend workflow changes
- Explain platform capabilities to diverse business types including utilities and logistics
- Partner with cross-functional teams like Product, Support, and Finance to drive customer requests
- Serve as a mentor to the wider Customer Success team
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