Bilingual Loan Servicing Collections Specialist
New
J
JobgetherFinancial Services
Must be located in the United States, Monday through Friday, from 8:00 AM to 5:00 PM Pacific TimeFull-TimeMiddle
Salary$20–$23 per hour
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Job Details
- Languages
- English and Spanish
- Experience
- 3+ years of loan servicing experience
- Required Skills
- Microsoft OfficeCustomer serviceGoogle Workspace
Requirements
- Fluency in both English and Spanish, with the ability to confidently conduct customer interactions, calls, and written communications in both languages.
- 3+ years of loan servicing experience, preferably within collections and particularly involving unsecured, debt consolidation, or personal loans.
- Previous call center experience in a customer service, collections, lending, or financial services environment.
- High school diploma or equivalent required; a bachelor’s degree is preferred.
- Familiarity with call-center technologies and collections performance metrics such as ACD, IP, PTP, RPC, and related measures.
- Proficiency with Microsoft Office and Google Workspace/Google Suite.
- Excellent verbal and written communication skills, with a professional and customer-focused approach.
- Strong multitasking and organizational abilities.
- Ability to exercise sound judgment and handle sensitive or challenging customer situations professionally.
- Must be located in the United States and able to work remotely from a dedicated, private workspace that supports confidentiality and compliance requirements.
- Availability to work Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time.
Responsibilities
- Conduct inbound and outbound communications with customers regarding past-due loan accounts through phone, email, SMS messaging, and online chat.
- Engage customers professionally to understand their circumstances, address delinquency, and identify appropriate paths toward resolution.
- Establish payment arrangements and assist eligible customers with enrollment in hardship assistance programs.
- Contribute to overall portfolio health by proactively servicing and supporting customers with overdue accounts.
- Build productive customer relationships through exceptional service, empathy, professionalism, and effective collections practices.
- Respond to customer questions and concerns while professionally resolving escalated service issues.
- Maintain accurate and compliant customer communications and follow established loan servicing guidelines and procedures.
- Consistently meet individual performance targets and key performance indicators established by team leadership.
- Monitor collections activity and apply relevant call-center and servicing practices to support effective account resolution.
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