Bilingual Customer Service & Administrative Specialist
New
W
WorkanaResidential Services
United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English & Spanish
- Experience
- 3–5 years of professional office experience
- Required Skills
- Operations ManagementMicrosoft ExcelCustomer service
Requirements
- Fluent English and Spanish (written and spoken) is required.
- 3–5 years of professional office experience.
- Two-year college degree or equivalent is required (four-year degree preferred).
- Previous experience in customer service, administrative support, operations, or scheduling.
- Intermediate proficiency in Microsoft 365 (Word, Excel, Outlook).
- Strong organizational skills with high attention to detail.
- Ability to manage multiple projects and priorities simultaneously.
- Strong problem-solving skills for urgent situations.
- Ability to learn and navigate proprietary software systems.
- Ability to work independently with effective communication.
Responsibilities
- Serve as the primary point of contact for residential customers throughout the service process.
- Schedule and reschedule customer appointments and monitor daily and weekly crew assignments.
- Close out daily work orders and employee timesheets accurately.
- Process client invoices on a daily basis.
- Resolve customer service and billing issues with professionalism.
- Maintain accurate records of customer interactions, transactions, and complaints.
- Coordinate crew time-off requests and floater assignments to maintain coverage.
- Provide accurate pricing information and coordinate estimates for customers.
View Full Description & ApplyYou'll be redirected to the employer's site
