Customer Service Associate Specialist
New
E
EnsembleRevenue Cycle Management
United StatesFull-TimeMiddle
Salary17 - 18.65 USD per hour
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Job Details
- Experience
- 1-2 years’ experience in healthcare industry preferred
- Required Skills
- Customer service
Requirements
- High School Diploma or GED.
- Customer Service and Call Center experience preferred.
- 1-2 years of experience in the healthcare industry preferred.
- CRCR certification within 9 months of hire.
- Knowledge of all areas of the Revenue Cycle.
- Experience in physician and hospital operations.
- Ability to work effectively in a remote environment.
- Access to a secure home office and reliable high-speed internet (minimum 50 MBPS).
- Inquisitive mindset with openness to using Artificial Intelligence.
- Willingness to travel for onsite client, temporary, or corporate office business needs.
Responsibilities
- Answer patient questions regarding statements.
- Post guarantor payments.
- Set up payment plans within company policies.
- Research and resolve account issues identified by patients.
- Coordinate with appropriate departments to resolve patient requests.
- Connect patients with financial counseling for charity screening.
- Communicate patient balances.
- Meet departmental collection goals and provide excellent service.
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