Customer Service Compliance Specialist
New
T
Tremco Construction Products GroupConstruction Materials
United States, Mountain and Pacific time zonesFull-TimeMiddle
Salary52,000 - 56,000 USD per year
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- SAPDocumentationAnalytical SkillsCustomer serviceData entry
Requirements
- Bachelor's degree from four or 5-year college or university.
- 3+ years of experience in a high-paced office or business support environment.
- Proficiency in SAP (preferred).
- Customer service background.
- Strong basic computer skills.
- Analytical abilities to recognize errors, evaluate trends, and anticipate difficulties.
- Strong mathematical skills, including calculating discounts and percentages.
- Excellent verbal and written communication skills in English.
- Strong organizational skills with ability to keep clear, concise records.
- Ability to multitask and demonstrate a high degree of flexibility.
Responsibilities
- Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates.
- Review customer purchasing documents and submit to Legal via OnBase for compliance validation.
- Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements.
- Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy.
- Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms.
- Conduct compliance reviews for new project setups to ensure contractual obligations are met.
- Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing.
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