Customer Financial Specialist Associate
New
J
JobgetherHealthcare Revenue Management
Based in the United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- At least 1 year of relevant work experience
- Required Skills
- Problem SolvingCustomer serviceComplianceData entry
Requirements
- High school diploma or GED equivalent is required.
- At least 1 year of relevant work experience is required, with customer service experience strongly preferred.
- Experience in healthcare billing, accounts receivable, revenue cycle management, insurance, or financial services is advantageous.
- Strong customer service skills and the ability to build positive rapport with individuals across a range of situations.
- Excellent verbal and written communication skills, including the ability to explain financial, billing, insurance, and regulatory information clearly.
- Strong listening, questioning, and problem-solving abilities, with the confidence to manage complex or sensitive customer interactions.
- Ability to remain professional, patient, and solution-oriented in a fast-paced call center environment.
- Strong attention to detail when handling financial accounts, payment information, documentation, and regulatory requirements.
- Ability to work effectively with multiple internal teams and stakeholders to coordinate solutions and resolve issues.
- Comfortable working with billing systems and learning new technologies, processes, and workflows.
Responsibilities
- Provide responsive, one-stop support to patients by addressing questions, concerns, and issues related to billing, insurance, payments, and financial processes.
- Conduct engaging inbound and outbound phone conversations, anticipate patient needs, proactively share information, and communicate complex topics in clear, patient-friendly language.
- Perform accounts receivable activities, including collecting payments, resolving account balances, applying discounts, and establishing and managing monthly payment plans.
- Educate patients about available financial assistance programs and help them understand applicable billing, insurance, and regulatory requirements.
- Validate self-pay account status and insurance billing information when necessary, while managing undeliverable patient statements in accordance with established procedures.
- Work collaboratively with revenue management teams and other internal functions to coordinate financial activities and support a positive patient experience.
- Partner with staff, customers, and management at different levels to understand business needs and help identify appropriate operational or technical solutions.
- Work across multiple billing systems and support system or process transitions associated with mergers, acquisitions, and other organizational changes.
- Maintain compliance with applicable federal and state regulations, privacy requirements, departmental standards, and internal policies.
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