Healthcare Collections Specialist
New
R
Revenue EnterprisesHealthcare Revenue Cycle
Remote opportunity available for residents of Colorado, Montana, Texas, Kansas, or Wyoming, 8:00 AM-5:00 PM MSTFull-Time
Salary$40,000-$43,680 annually, plus monthly uncapped commission opportunities
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- Prior Collections experience handling delinquent accounts
- Authorization to work in the US
- High school diploma or GED
- Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
- Experience in customer service and/or healthcare preferred
- Bilingual English/Spanish skills is a plus
- Typing 40+ WPM with 90% accuracy preferred
- Experience working from home preferred
Responsibilities
- Provide outstanding customer service through inbound and outbound phone interactions
- Assist patients and families with questions regarding healthcare balances and billing
- Work collaboratively with patients to create affordable payment solutions, including payment plans and settlements
- Process credit card and ACH payments securely over the phone
- Accurately document account activity and customer interactions
- Follow all applicable federal and state regulations while ensuring consumers understand their rights
- Meet performance goals while maintaining a patient-focused approach
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