Bilingual Customer Service Collections Associate
New
C
Crafted StaffAccounts Receivable
Remote option after training; in-office initially in Harrisburg, PA.Full-TimeEntry
SalaryAt least 17 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual English/Spanish
- Required Skills
- Customer serviceData entry
Requirements
- Bilingual in English and Spanish
- Ability to communicate effectively and professionally with customers in both languages
- Strong verbal communication skills and a professional phone presence
- Customer-first mindset with the ability to be firm, fair, and respectful
- Comfortable using a computer and switching between multiple screens and systems
- Detail-oriented with accurate documentation habits
- Able to handle sensitive conversations professionally and maintain confidentiality
- Reliable attendance and punctuality
Responsibilities
- Handle inbound and outbound calls in English and Spanish related to balances, payments, and account questions
- Communicate clearly and professionally with both English- and Spanish-speaking customers
- Explain account details while following compliance and call quality standards
- Set up and negotiate payment arrangements within approved guidelines
- Accurately document account activity in internal systems
- Respond to questions, disputes, and requests with professionalism and urgency
- Meet expectations for productivity, call quality, and KPIs
- Follow all company policies and applicable regulations, including FDCPA and related requirements
- Maintain confidentiality when handling sensitive customer and account information
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