Support Specialist I
New
B
BrexFinTech
This role will be fully remote and based in Vancouver., 5am - 8pm PT, weekdays and weekendsFull-TimeEntry
Salary$23.00 CAD - $25.00 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- DocumentationProblem SolvingCustomer support
Requirements
- Located within the greater Vancouver, BC area.
- Flexibility to work within the Support team's hours of Operation (5am - 8pm PT, weekdays and weekends).
- Passionate about customer support and customer-centric team success.
- Ability to communicate technical problems in a clear and tactful way.
- Strong verbal and written communication skills.
- Empathy, diplomacy, tact, and poise under pressure when working through customer issues.
- Comfort with and enthusiasm for using AI tools in a customer support environment.
Responsibilities
- Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat.
- Become an expert in Brex’s suite of products and leverage expertise to solve complex issues.
- Compose thoughtful, personalized responses for a variety of customer requests.
- Triage incoming requests and spot trends in customer issues to flag for the team.
- Provide customer feedback to internal teams to improve product and support experience.
- Contribute to team goals and successes.
- Share knowledge through mentorship, collaboration, and documentation.
View Full Description & ApplyYou'll be redirected to the employer's site
