Patient Support Coordinator
New
S
Sailor HealthMental Health
Remote - Canada based onlyFull-TimeMiddle
Salary40,000 - 50,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer support
Requirements
- Experience in customer support, patient support, care coordination, or healthcare administration.
- Exceptional communication skills, including the ability to explain complex information simply.
- Strong attention to detail and ability to follow up on tasks independently.
- Ability to remain calm, professional, and empathetic while multitasking under pressure.
- Proficiency in learning new technology platforms.
- Familiarity with EHR systems (e.g., Healthie) is a plus.
- Experience with messaging tools (e.g., OhMD) is a plus.
- Alignment with the mission of providing accessible mental health care to older adults.
Responsibilities
- Serve as the primary point of contact for patients after intake.
- Manage scheduling changes and coordinate appointments.
- Address and resolve patient billing inquiries.
- Provide technical support for platforms like Zoom.
- Handle administrative requests via phone, email, and text.
- Ensure patients feel informed, supported, and valued throughout their care journey.
View Full Description & ApplyYou'll be redirected to the employer's site
