Bilingual Customer Support Coordinator
New
M
MapleHealthcare Technology
This is a fully remote position within Canada. All work must be performed while physically located in Canada., 7:00 AM–10:00 PM Eastern Time (ET)Full-TimeEntry
Salary21.3 - 23.15 CAD per hour
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Job Details
- Languages
- Fully bilingual in English and French
- Required Skills
- Google WorkspaceTroubleshootingCustomer support
Requirements
- Fully bilingual in English and French, with strong written communication skills in both languages
- Experience in a customer-facing role (e.g., retail, hospitality, call centre, or administrative support)
- Comfortable juggling multiple priorities while staying organized and detail-oriented
- Capable of following structured workflows and applying them consistently
- Confident working in a digital environment, including macOS and Google Workspace
- Experience using AI tools (e.g., ChatGPT, Claude, or Gemini)
- Flexibility to work evening, weekend, and holiday shifts
- Available for shifts between 7:00 AM–10:00 PM Eastern Time
Responsibilities
- Respond to live chat and email inquiries, delivering clear, accurate and timely support to patients and providers
- Troubleshoot common platform issues by following established workflows and guiding users through step-by-step solutions
- Identify when issues need escalation and route them to the right internal team quickly
- Manage a high volume of conversations while keeping a sharp eye for detail and quality
- Deliver a consistent, professional and empathetic experience in every interaction
- Adapt quickly to changes in workflows, tools and processes as Maple grows
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