Customer Support Coordinator
New
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MapleHealthcare Technology
This is a fully remote position within Canada. All work must be performed while physically located in Canada., 7:00 AM–10:00 PM Eastern Time (ET)Full-TimeEntry
Salary19.35 - 20.75 CAD per hour
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Job Details
- Required Skills
- Google WorkspaceSlackTroubleshootingCustomer support
Requirements
- Experience in a customer-facing role (e.g. retail, hospitality, call centre or administrative support)
- Comfortable juggling multiple priorities while staying organized and detail-oriented
- A clear, professional communicator, even when handling repetitive or high-volume interactions
- Practical problem-solving skills with the ability to follow structured workflows consistently
- Confident working in a digital environment, including macOS, Google Workspace, and Slack
- Experience using AI tools (like ChatGPT, Claude or Gemini) to boost productivity
- Ability to remain calm and focused under pressure
- Flexibility to work evening, weekend, and holiday shifts
- Nice to have: Experience with ticketing or live chat tools (like Intercom, Zendesk or Freshdesk)
- Nice to have: Experience working in a remote or shift-based environment
Responsibilities
- Respond to live chat and email inquiries, delivering clear, accurate and timely support to patients and providers
- Troubleshoot common platform issues by following established workflows and guiding users through step-by-step solutions
- Identify when issues need escalation and route them to the right internal team quickly
- Manage a high volume of conversations while keeping a sharp eye for detail and quality
- Deliver a consistent, professional and empathetic experience in every interaction
- Adapt quickly to changes in workflows, tools and processes as Maple grows
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