Advanced Support Coach for Payments
New
C
CloudbedsHospitality Technology
North AmericaFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingReporting
Requirements
- Hospitality operations experience, ideally with a track record of growth.
- Experience in payments or fintech.
- Comfortable working with numbers and reporting.
- Strong problem-solving skills with the ability to dig deep into complex technical payment issues.
- Excellent written and verbal communication skills.
- Knowledge of PCI compliance and chargeback rules (Bonus).
- Fluency in Spanish or Portuguese (Bonus).
Responsibilities
- Serve as the advanced point of contact for CB Pay issues, including chargebacks, payouts, disputes, and reconciliation.
- Proactively support hoteliers through payments onboarding and enablement.
- Investigate and resolve complex payment issues by analyzing incomplete or unclear information.
- Act as a product advocate by feeding insights from real payment issues back to Product and Engineering teams.
- Educate customers on payment best practices to reduce future disputes and chargebacks.
- Track and report on case outcomes and payment-related trends.
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