Seasonal Stationery & Design Support Assistant
New
M
MintedE-commerce Stationery
Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WIContractEntry
Salary not disclosed
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Job Details
- Required Skills
- SalesforceProblem SolvingCustomer serviceZendeskCRM
Requirements
- Bachelor’s degree or equivalent work experience.
- Experience working with high-end customers and owning end-to-end problem resolution.
- Experience handling inbound contact volume and navigating contact queues.
- Experience with design-related work, such as photo printing or design files.
- Excellent written communication skills with the ability to provide custom, professional responses.
- High attention to detail and ability to context-switch between browser tabs and platforms.
- Experience using omni-channel CRM platforms like Salesforce or Zendesk.
- Aptitude for learning new and complex technologies quickly.
- Ability to work a set schedule including evenings and weekends.
- Must reside in the specified US states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI.
Responsibilities
- Handle phone, email, live chat, and social media interactions with ownership and warmth.
- Resolve unique customer concerns and custom product inquiries without relying on rigid scripts.
- Manage multi-system workflows by cross-referencing order data, design files, and inventory tools.
- Document interactions accurately within Salesforce or other CRM platforms.
- Identify operational errors and share proactive insights with leadership to improve the customer journey.
- Collaborate with team supervisors during regular 1:1s and video huddles.
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