Seasonal Personalization & Order Resolution Assistant
New
M
MintedE-commerce, Customer Service
Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WIContractEntry
Salary not disclosed
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Job Details
- Required Skills
- SalesforceProblem SolvingWritten communicationMultitaskingCRMCustomer support
Requirements
- Bachelor’s degree or equivalent work experience.
- Experience in customer-facing roles with high accountability for problem-solving.
- Proficiency with omni-channel CRM platforms (e.g., Salesforce, Zendesk).
- Strong technical aptitude for navigating multiple web-based tools and databases simultaneously.
- Excellent written communication skills with the ability to provide custom, professional responses.
- Proven experience handling inbound contact volume and maintaining availability.
- High attention to detail and ability to context-switch between tasks without losing accuracy.
- Experience with design-related work or photo printing is preferred.
- Ability to commit to a set schedule including some evenings and weekends.
- Must reside in one of the approved states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI.
Responsibilities
- Handle phone, email, live chat, and social media interactions with ownership and warmth.
- Resolve unique customer concerns, custom product inquiries, and fulfillment challenges without rigid scripts.
- Manage multi-system workflows by cross-referencing order info, checking design files, and verifying inventory tools.
- Document customer interactions thoroughly and accurately within Salesforce or other CRM platforms.
- Identify operational errors or platform friction points and provide proactive feedback to leadership.
- Maintain consistent quality while efficiently managing inbound contact volume.
- Collaborate with Team Supervisors during 1:1s and video huddles to refine resolution workflows.
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