Seasonal Holiday Client Experience & Order Assistant
New
M
MintedE-commerce Design
Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WIContractEntry
Salary not disclosed
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Job Details
- Required Skills
- SalesforceProblem SolvingZendeskCRMCustomer support
Requirements
- Bachelor’s degree or equivalent work experience.
- Experience working with high-end customers with accountability for owning and solving problems.
- Experience handling inbound contact volume and managing queue flow.
- Experience with design-related work and fulfillment such as photo printing or design files.
- Excellent written communication skills with ability to write structured, custom, and professional responses.
- High attention to detail and cognitive stamina for multi-tasking across browser tabs and platforms.
- Experience using omni-channel CRM platforms like Salesforce or Zendesk.
- Ability to learn new or non-intuitive technologies quickly.
- Tech-savvy and comfortable navigating multi-platform tool stacks.
- Patient, empathetic, and resilient with the ability to manage time-sensitive holiday timelines.
- Ability to work a set schedule including some evenings and weekends.
Responsibilities
- Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
- Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.
- Leverage detailed internal knowledge base to augment your service approach.
- Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations.
- Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms.
- Identify operational errors or platform friction points and share proactive insights with Customer Service leadership.
- Maintain consistent quality in every interaction through efficient time management.
- Collaborate with Team Supervisor during regular 1:1s and video huddles to discuss order resolutions and workflow improvements.
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