- Respond to customer inquiries via calls, emails, and chats with empathy and accuracy.
- Act as primary expert for live contacts to guide customers through the order replacement process.
- Review and vet incoming quality requests to determine root causes.
- Open and navigate Adobe Illustrator and Photoshop files to diagnose print issues and edit designs.
- Record detailed technical data in Salesforce to track print and design trends.
- Document and prepare replacement order requests for the Processing Team.
- Work cross-functionally to transition customers to the Print Quality queue.
Adobe IllustratorAdobe PhotoshopCustomer service+3 more