- Respond to customer calls, emails, and chats with empathy and accuracy.
- Act as primary expert for live phone support to guide customers through order replacements.
- Review and triage incoming requests to determine issue root causes.
- Open and navigate Adobe Illustrator and Photoshop files to diagnose print issues and perform minor edits.
- Document technical data and trends within Salesforce.
- Prepare replacement order requests for the processing team.
- Collaborate cross-functionally with the Print Quality team to align on best practices.
Adobe IllustratorAdobe PhotoshopTroubleshooting+2 more