Advanced Support Payments Coach
New
C
CloudbedsHospitality Technology
North AmericaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Communication SkillsProblem Solving
Requirements
- Hospitality operations experience, ideally with a track record of growth in the role.
- A few years of experience in payments or fintech.
- Comfortable working with numbers and reporting.
- Strong problem-solving skills, able to dig deep into complex, technical payment issues.
- Excellent written and verbal communication skills.
- Bonus: Knowledge of PCI compliance and chargeback rules.
- Bonus: Fluency in Spanish or Portuguese.
Responsibilities
- Serve as the advanced point of contact for CB Pay issues including chargebacks, payouts, disputes, and reconciliation.
- Proactively support hoteliers through payments onboarding and enablement.
- Investigate and resolve complex, technical payment issues by interpreting incomplete or unclear information.
- Act as a product advocate by feeding learnings from payment issues back to Product and Engineering teams.
- Educate customers on payments best practices to reduce future disputes and chargebacks.
- Track and report on case outcomes and payments-related trends.
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