Operations Manager, Customer Success & AI Enablement
New
W
Whip AroundFleet Maintenance Software
United States, US Central or Eastern preferred; occasional calls with New Zealand colleaguesFull-TimeManager
Salary105,000 - 125,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- SQLData AnalysisJiraHubSpotGenerative AI
Requirements
- Bachelor’s degree in Business Information Systems, Operations Management, Analytics, Computer Science, or equivalent practical experience.
- 5+ years of hands-on experience in Salesforce administration, business systems, Customer or Revenue Operations, or related technical roles.
- Demonstrated experience improving production Salesforce environments including automation, data management, and permissions.
- Proven experience contributing to system implementations, integrations, or migrations from requirements to deployment.
- Hands-on experience delivering automation or AI solutions for real-world business workflows.
- Strong proficiency in AI model evaluation, monitoring, and prompt optimization.
- Ability to work independently on system development, testing, documentation, and troubleshooting.
- Excellent interpersonal and written communication skills for cross-functional collaboration.
- Strong attention to detail and analytical skills for data auditing and reporting.
Responsibilities
- Manage day-to-day operations within Customer Success tools and ensure workflows align with team goals.
- Track and report on operational KPIs, identifying performance gaps and corrective actions.
- Support the rollout, training, and adoption of AI and automation tools across the team.
- Identify, prototype, and implement practical AI use cases to improve workflow efficiency.
- Maintain and improve core business systems including Salesforce, Hubspot, Jira, and Mixmax.
- Map and improve operational processes by automating manual administrative tasks.
- Prepare monthly and quarterly analytics reports for senior leadership.
- Ensure data integrity and compliance with privacy and security standards for AI tools.
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