Senior Manager, Professional Services - EMEA
C
ChainguardCybersecurity
Location: United Kingdom - RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years in Professional Services, Consulting, Customer Success, or a related field
- Required Skills
- Project ManagementCybersecurityDevOpsSoftware EngineeringCustomer Success
Requirements
- 7+ years in Professional Services, Consulting, Customer Success, or a related field
- 2+ years of leadership experience managing delivery teams or PS operations for a customer segment
- Technical background in cybersecurity, DevOps, software engineering, or a related domain
- Strong project or program management capabilities
- Experience working cross-functionally in a high-growth technology environment
- Excellent communication skills — comfortable engaging both technical teams and executive stakeholders
- Must be located in the United Kingdom
Responsibilities
- Own end-to-end PS delivery across onboarding, implementation, advisory, and expansion for your Enterprise segment
- Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs
- Serve as the escalation point for complex or at-risk engagements
- Lead, mentor, and grow a team of Solutions Architects
- Set performance expectations, coach to them, and own career development and succession planning
- Standardize delivery methodologies, tools, and best practices
- Collaborate with Sales, CS, Product, Engineering, and Support for a seamless customer experience
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