Senior Professional Services Project Manager (EMEA)
NewInactive
G
GitLabSoftware Development
Remote, United KingdomFull-TimeSenior
This job is no longer active. We keep the page for reference, but the employer may not accept new applications.
Salary not disclosed
Job Details
- Required Skills
- Project ManagementAgileSCRUMStakeholder managementRisk Management
Requirements
- Experience managing complex information technology or software consulting projects for external customers from initiation through closure.
- Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities.
- Proven ability to deliver concise executive-level status reports.
- Ability to build effective relationships with customer leaders and manage escalations.
- Ability to identify and resolve project challenges, motivate advisory teams, and mediate conflicts.
- Experience supporting timely revenue recognition and executing change orders.
- Knowledge of Project Management Institute methodologies, agile or Scrum, and the software development lifecycle.
- Proficiency with project management or agile tools.
- Enterprise customer and Professional Services experience is a plus.
Responsibilities
- Manage large-scale commercial projects and executive stakeholder meetings and communications.
- Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems.
- Drive improvements to Professional Services project management tools, processes, procedures, and templates.
- Summarize key customer projects monthly and provide a summary for quarterly business reviews.
- Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues.
- Manage customer escalations by coordinating with customers and internal stakeholders.
- Establish reliable, repeatable delivery processes, metrics, and operational procedures.
- Set and achieve forecast goals by aligning internal teams, consultants, and delivery partners.