- Coach, mentor and develop a team of Account Managers.
- Create a high-performance culture focused on customer success and commercial excellence.
- Deliver team retention, revenue growth and profitability targets.
- Support strategic account planning across key customers.
- Ensure effective coverage of existing customers and new business opportunities.
- Support Account Managers in identifying and converting new logo prospects.
- Build executive-level relationships with strategic customers.
- Support complex renewals, negotiations and growth opportunities.
- Maintain accurate forecasts, pipeline management and reporting.
- Monitor team performance against targets and KPIs.
Customer SuccessAccount Management