Quality Manager (Remote | Telehealth)
New
C
CareTalk HealthHealthcare
Remote - United StatesFull-TimeManager
Salary83,000 - 93,000 USD per year
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Job Details
- Experience
- 3+ years of clinical experience
- Required Skills
- Data AnalysisMicrosoft ExcelQuality AssuranceCRM
Requirements
- Active, unrestricted Registered Nurse (RN) license; multi-state license compact preferred.
- 3+ years of clinical experience (telehealth, ambulatory, or chronic care management preferred).
- Prior experience in quality management, quality assurance, or clinical audit in a healthcare setting.
- Supervisory or team-lead experience strongly preferred.
- Demonstrated experience building and analyzing data using dashboards, spreadsheets, or BI tools.
- Proficiency with EMRs, CRM platforms, call recording tools, and QA dashboards.
- Ability to deliver direct, constructive feedback to clinical staff.
- Reliable high-speed internet (100 MBPS download/50 MBPS upload) with hardwired ethernet connection.
- Must work from a secure home office and be comfortable on-camera.
- Equipment: Modern Windows (10+) or macOS (14+) computer with 16GB RAM and wired headset.
Responsibilities
- Own quality performance across all clinical tiers and channels including RN, provider, PSS, and Engager call and documentation quality.
- Define and maintain quality standards, audit criteria, and scorecards.
- Set the quality strategy and roadmap in partnership with the SVP of Clinical Services.
- Monitor clinical quality outcomes like HEDIS and ensure alignment to closing care gaps.
- Hire, supervise, and develop a team of Quality Reviewers, including performance management.
- Conduct calibration sessions to ensure consistent, defensible scoring.
- Design and maintain quality dashboards and reporting tools for performance tracking.
- Present quality findings, trends, and recommendations to executive leadership.
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