Senior Manager, Training, Content, and Quality
New
J
JobgetherShared Services
Based in the United StatesFull-TimeManager
Salary$130,000–$159,000 USD annually for fully remote positions; $155,000–$190,000 USD annually for hybrid positions.
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Job Details
- Experience
- 8+ years of experience in support, operations, enablement, training, or a related function, including at least 3 years managing multiple teams or functions.
- Required Skills
- Artificial IntelligencePeople ManagementOperations ManagementQuality AssuranceChange Management
Requirements
- 8+ years of experience in support, operations, enablement, training, or a related function.
- 3+ years of experience managing multiple teams or functions.
- Experience leading or working across Training, Content, and Quality functions.
- Demonstrated experience designing structured onboarding programs that reduce reliance on shadowing.
- Strong people leadership skills, including experience developing managers and setting career paths.
- Comfortable working in a startup or fast-paced, evolving environment.
- Transformative leadership mindset with experience leveraging AI for operational effectiveness.
- Proficiency with Learning Management Systems (LMS), Content Management Systems (CMS), and knowledge bases.
- Strong analytical skills with the ability to connect enablement outcomes to operational KPIs.
- Excellent cross-functional communication skills.
- Experience in healthcare, financial services, or insurance preferred.
Responsibilities
- Lead, manage, and mentor teams across Training, Content, and Quality, building a high-performing organization.
- Develop and execute a multi-year strategic vision for support enablement that evolves with business growth.
- Assess maturity and operating models of critical functions to establish clear roadmaps for scaling.
- Redesign and own the first-year onboarding experience to accelerate ramp time and reduce attrition.
- Build measurable new-hire curricula focusing on structured training rather than informal shadowing.
- Establish a closed-loop feedback system between Training, Content, Quality, and Operations to address knowledge gaps.
- Design and implement a Train-the-Trainer framework for internal and BPO teams.
- Develop and execute an AI strategy to increase efficiency and scalability across operations.
- Maintain internal and external knowledge bases and evaluate training performance metrics.
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