Manager, Implementation & Enablement
New
O
OttimateSaaS Finance Automation
United StatesFull-TimeManager
Salary130,000 - 150,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- People ManagementChange ManagementNetSuite
Requirements
- 7+ years in SaaS implementation, professional services, or customer onboarding.
- 3-4 years in a people management or formal team lead role.
- Demonstrated track record of building or meaningfully improving an implementation practice.
- Experience with AP, procurement, or financial operations workflows.
- Experience with ERP or accounting system implementations (e.g., Sage Intacct, NetSuite, Acumatica, Microsoft BC).
- Change management experience leading both customers and internal teams through operational transformation.
- Outcome-oriented mindset with the ability to define and drive customer success.
- Strong consultative approach to customer and team interactions.
- Strategic thinker capable of executing and leading day-to-day operations.
- Exceptional coaching instinct with the ability to provide clear, direct feedback.
- Ability to navigate ambiguity and lead through organizational transformation.
- Clear communication skills for cross-functional settings and difficult customer conversations.
Responsibilities
- Lead, develop, and retain a team of Implementation Managers and Enablement Consultants, building a culture of accountability and customer focus.
- Coach team members through live engagement feedback, structured 1:1s, and deliberate skill-building.
- Own and evolve the implementation methodology to ensure an outcome-driven delivery model.
- Build and maintain implementation playbooks, frameworks, and escalation guides.
- Serve as an escalation point for delivery risk and complex client issues.
- Partner with Sales, Customer Success, and Product to ensure smooth transitions and alignment on customer expectations.
- Own implementation team capacity planning, resource allocation, and workload management.
- Define and track key metrics such as time-to-live, utilization rates, and customer satisfaction.
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