Account Director
New
K
K2D StrategiesFundraising Agency
Remote (with access to our Arlington, VA offices for local employees)Full-TimeSenior
SalaryAt least 90,000 USD per year
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Job Details
- Experience
- 8-10 years of direct response experience
- Required Skills
- Project ManagementHTMLSalesforceMicrosoft ExcelSEOAccount ManagementCRM
Requirements
- 8-10 years of direct response experience (direct mail or digital account management).
- Experience with direct response fundraising in an agency setting.
- Proven client management and customer service success.
- Experience managing technical and client services teams in virtual/remote environments.
- Demonstrated ability to create and drive long-term fundraising strategies.
- Advanced written and oral communication skills.
- Strong project management, organizational, and problem-solving skills.
- Proficiency in MS Office, particularly Excel.
- Understanding of eCRM systems (e.g., Salesforce, EveryAction, Convio/Blackbaud).
- Familiarity with digital advertising, SEO/SEM, and Google Grant management.
- Understanding of web development tools including HTML and CSS.
- Knowledge of direct mail audiences and implementation metrics.
Responsibilities
- Develop fundraising and engagement strategy and execute integrated plans.
- Build and manage client relationships through regular meetings and communication.
- Lead live meetings and Quarterly Business Reviews (QBRs) with clients.
- Create and maintain annual communication calendars and client budgets.
- Analyze campaign and segment performance using KPI data to drive strategy.
- Manage matrixed technical and client service teams to ensure quality and timeliness.
- Provide risk assessment and management for client relationships.
- Balance strategic plans with client business goals and contract deliverables.
- Support new business development through proposal input and presentations.
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